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From start to finish the service was great. This was my first ever time seeing a dentist and getting dental work in all of my 33 years of life and I could do it again. My son also had an appointment. He had been traumatized by a recent, unrelated, hospital visit, and was unsure about seeing the dentist. He was hesitant at first, but Dr. Nair walked him through his dental appointment. He started off turning his body sideways to avoid making eye contact, but in the end he ended up laying back and listening, even responding to her questions at times. When it was my turn, I had Esmeralda as a hygienist. She walked me through the cleaning and was so reassuring and patient with me. With this being my first time ever seeing a dentist or getting dental work, I had no idea what to expect. There was a minimal amount of times I expressed discomfort and as soon as I did, she stopped immediately, applied more gel, then worked on another area until she discomforted area was for sure numb. Dr. Nair literally walked me through it. As soon as I heard the drill come on, I felt a little anxiety. As soon as the filling started, I hear her not only comforting me through it but also coaching and explaining things to the assistant who was helping her at the time. As soon as a major part was done, she offered to take a break so that I can gather myself. I told her that it was not what I expected and went so smoothly that I was ready to start the next part right away. It was over before I knew it. For my first dental appointment, this was not only thorough, but very comforting through the entire process. I don’t want to find a professional to help back home in the DFW, I am perfectly fine coming back to Dr. Nair’s office in the future.

I always love coming in for my check ups or whatever I need done. Dr Nair is such a sweet and compassionate person, and you can feel how much she cares about you and your treatment. Also, all of the hygienists and front desk workers always are kind and friendly, and they all work together to always deliver a wonderful experience!

Edit: I absolutely love Dr. Rao as well, both her and Dr. Nair are amazing dentist. Also I'd like to give a shoutout to the front desk team, Bailey and Anastasia, they are the sweetest. They’re always welcoming, super helpful with scheduling, and make the whole experience so easy from start to finish. The office itself is clean, calm, and has such a welcoming vibe. Had such a great experience with Esme today! She was super friendly, gentle, and made the whole appointment super enjoyable. _____ Dr. Nair is an excellent dentist. I recently relocated to Austin from Seattle and was worrying about looking for a new dentist, but I got lucky I found Dr. Nair. She is a professional and has a naturally lovely personality. We had a little chat after my care and I love talking to her :) On top of that, she took extra time to explain every procedure she was doing to me and make sure that I am always comfortable. Not to mention, the whole staff crews are so nice. I tested positive for covid a couple of days before the appointment. I tried calling the office but realized they are closed due to the holiday. I sent them an email and to my surprise, they called me right away to inform me it is okay to reschedule when I'm feeling better. The staff also waived my last-minute cancelation fee ~ The whole experience was 10/5 ✨✨✨ I would recommend Dr. Nair and this business to everyone. She and the team are the best dental crew in town!

If I could give 6 stars I would.. first and foremost I want to say thank you to Natalie, Bailey, and Anastasia for letting someone that hasn’t been to the dentist in 10 yrs that everything was going to be okay.. I was scared but put my scared level at 4/5 to look cool.. just a weird feeling going back to the dentist knowing you need work done.. Dr. Nair was great. There was no wait, she explained everything, and even helped understand how things would work in the two most important realms to me: financially and timeline. Thank you and I’ll be sure to tell anyone that needs dental work to go to Serenity Dental. I’m so sorry as well because I forgot the names of the two lovely ladies (one from Chicagoland) that did my fillings today. It was early and my mouth was numb so please don’t hold it against me!